END USER SUPPORT

end-user-support
  • PERSONAL CONTACT
  • EXPERTISE
  • LOCAL SUPPORT
  • SUPPORT TICKET SYSTEM
  • QUICK RESOLUTIONS
  • ROOT CAUSE ANALYSIS

Support can include resolution and how to’s on a wide range of technologies (software, app, hardware or connectivity based). Our teams know and understand Microsoft, Apple and Google technologies, and will manage your third-party providers through to a successful support outcome.

Support services may include investigation of application software incidents, escalation to an appropriate support provider if needed, planning, installation, configuration, security patches and updates, troubleshooting, monitoring, documentation, remote updates for OS and application software.

User Centric Support

  • As many devices as you use – we recognize that you use more than one device in the modern age, and we are here to support that.
  • 24 x 7 – we understand that your business may work around the clock.
  • Local teams – our regional support teams are regional and NZ based.
  • Expertise – our support team are all technical specialists, and seek to resolve your issue or query first time.
  • VIP treatment – your critical staff that need a higher level of support can be catered for with enhanced User Support options, ensuring that people get paid on time, or you make that critical sale.