In case you need help

Here are several ways to contact us

SUPPORT

Permanent contact

With us, you have a fixed contact person who is responsible for all matters such as contract / invoice issues and technical issues. The fact that the contact does not change, you do not have to explain your story again and again, you can easily get to the point.

Your contact person can be reached by email and by phone (local area number). In emergencies, such as server failures, non-availability of your website etc. We are also available 24/7.

Free set-up / free moving service

We provide free website setup on our servers, and also a free moving service, if you want to move your website from another web hosting to us.

Ongoing monitoring

We provide ongoing operations safely through constant monitoring of all functions.

Backups

We take care of backups of all data (in the case of the cases) and recovery.

Name Server Management

By request we can also manage your domain name server entries.

Domain transfer / change of provider

We take care of transferring your domain name.

Website statistics

We provide comprehensive and regularly updated reports / statistics on the use of your website.

Additional Support

For an additional fee, please contact us for more services that go beyond the scope of hosting your website,  such as:

Page optimization

On request we can also help you in optimizing your pages with respect to the loading speed. Here, various mechanisms are used, such as setting caching headers for static files, caching of dynamic content for a specific time using memcached or by tmpfs file system (where you will be assigned to the server a directory that is located directly in memory and thus can be accessed very quickly), optimizing MySQL queries, etc.

Rewrite Rules, PHP and server settings, etc.

If you need assistance with Rewrite Rules or have any questions about PHP or server settings, we’re here to help.

Website Maintenance

We are happy to take care of  your website updates on monthly or as needed basis.

Google Analytics

If required, we can help you integrate Google Analytics into your website.

Social Networks

We can help you set up and integration of Facebook, Twitter, Yelp, Instagram, Google+, etc. accounts on your website.

Remote Support

Click here to have us remotely support you. Available only by appointment.

 
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